Frequently Asked Questions

Coupons not printing? Need to change your preferences? No problem! We've put together quick, easy-to-understand answers to your most common questions:

Why won't my coupons print?

If you're experiencing problems printing coupons there may be a few reasons:

1. You don't have a default printer or your printer isn't ready
You must have a default printer selected for your computer, and it must be a real, paper-based printer, not a virtual fax machine or file printer or PDF creator. Follow the instructions that came with your computer for setting up your printer. Also, make sure your printer is turned on, loaded with paper, has enough toner or ink, etc. If your printer is a multi-function device (print, fax, copy, scan) please make sure the default printer is the print function, not the fax function.

2. Your operating system or browser is incompatible
Coupon printing is currently supported on Windows Operating Systems Vista, XP, and 2000 when used with Internet Explorer 6+, FireFox 1+, Netscape 8+, and most MSN and AOL browsers.

If you are unable to print when using an MSN, AOL, or Compuserve browser, please try printing your coupon using Internet Explorer 6+.

Coupon printing is currently supported on Macintosh OSX 10.3 or higher when used with Safari 2+ and FireFox 2+.
Coupon printing is not supported on Linux or WebTV.

3. You did not install the Coupon Printer
In order to print Digital FSI coupons you need to download and install the Coupon Printer. It's free, safe and easy to use. It does not install any form of spyware or adware or collect any personal information about you. Once it has been downloaded and installed, a process that only takes a few seconds, you will be able to print coupons from our site and from emails you might receive. Did you try to install but it didn't work? There are a few reasons this might happen.

Why couldn't I install the Coupon Printer?

If you are experiencing problems installing the Coupon Printer there may be a few reasons:

1. You may not have permission to download programs on your computer or you are using software that blocks the installation
If you are trying to print coupons at work or from a computer at a library, Internet cafe or university, you may not have permission to download and install programs onto the computer you are using. This may be true even if you've downloaded and installed other files. Contact your network administrator for more information. If you have a home computer, you may find it easier to access our coupons there.

You might also be running software that prevents installation on your computer. Please make sure to turn off any anti-virus software or any anti-spyware or adware software. While we have attempted to work with most of the major publishers of such software to ensure that our Coupon Printer is not blocked, there may be programs that block the installation, or put up a warning that you are about to install a program. You should choose to allow the installation.

2. The security settings in your browser are set too high
If you receive warnings or errors that an attempt to install and ActiveX control (Internet Explorer) or a plugin was blocked, or are asked for permission to install a program, you may need to change your browser's security settings to allow installation of these types of controls. Also, make sure to click the appropriate buttons in any dialog boxes that appear to allow the installation. Modern browsers make you jump through a few hoops to install plugins, but it's worth it!

3. Your operating system or browser is incompatible
Coupon printing is currently supported on Windows Operating Systems Vista, XP, and 2000 when used with Internet Explorer 6+, FireFox 1+, Netscape 8+, and most MSN and AOL browsers.

If you are unable to print when using an MSN, AOL, or Compuserve browser, please try printing your coupon using Internet Explorer 6+.

Coupon printing is currently supported on Macintosh OSX 10.3 or higher when used with Safari 2+ and FireFox 2+.

Coupon printing is not supported on Linux or WebTV.

How can I uninstall the Coupon Printer?

Uninstall the software using the Add/Remove Programs control panel in Windows. For detailed instructions and other platforms, please click here.

How do I update my profile?

Did you move? Get a new email address? You can update your personal information, change your password and modify your preferences all in one place!

From the coupon offers page click on the link to "Members Center".

This page contains your email address, password, name and mailing address. From here you can also manage your newsletter subscriptions and update information about the people living in your household. Don't forget your pets - we've got savings for them too!

How do I subscribe to or unsubscribe from emails and newsletters?

Managing your subscriptions to our money-saving newsletters and emails is easy.
Click on the unsubscribe link located in the email newsletter you received.